Lovelle
Closer, always
Support
Need help? Email us at lovelle.app@gmail.com.
How we can help
- Account, sign-in, and partner pairing issues
- Couple Map and location-sharing questions
- Vibes, memories, widgets, notifications, and other Lovelle features
- Lovelle+ subscription, purchase, and restore issues
- Privacy and personal-data questions
- Account deletion
- Bug reports and general feedback
Account deletion
You can initiate deletion of your Lovelle account in the app from Profile → Account & Security → Delete Account. Account deletion permanently removes your Lovelle account and associated personal data that we are not required to retain.
If you have an active auto-renewing subscription, deleting your Lovelle account does not automatically cancel billing through Apple or Google. Manage or cancel the subscription through the store where you purchased it.
Subscriptions
Lovelle+ subscriptions are purchased and billed through the Apple App Store or Google Play. If a purchase is not appearing in Lovelle, use Restore Purchases in the app. For billing, cancellation, or refund questions, the applicable app store's policies and tools apply.
When contacting us
To help us investigate an issue, include the device platform (iPhone or Android), app version if available, a short description of the problem, and screenshots when useful. Please do not email passwords or other sensitive authentication information.